Topics

1. Introduction to the topic, its explanation and clarifying the purpose of exercises (models 70:20:10; comfort vs. stretch vs. panic zone – why do we do some of the exercises)

2. Basic theory– effective communication

• Self-introduction and Elevator pitch (30 seconds)

3. Basic theory–feedback methodology and the reasons for its getting / providing

• Feedback types, trying out giving a feedback: SAR/CAR, BAR, TRAIN, SBI, Sandwich, Johari

4. Employee moment 

• Pygmalion effect

5. Listening as the basis and pillar of a successful communication  

6. Text interpretation exercise  – differences in perception

7. Communication within teams / towards an individual  

a) Communication towards an employee (situational leadership basics)

b) Management of annual meeting work assessment  

c) Management of development debate 

d) Debate as a tool

8. 1-minute improvisation on business topic

9. MBTI methodology and case study – the impact on communication and team work

10. Conflict management

a) Conflict types

b) Thomas-Kilmann test

c) „Tough Discussions“ Exercise

11. Team meeting management – case study