Effective communication & Feedback

Listening, improvising, conflicts and much more

Course details

In this course you will learn correct methods and ways of effective communication within an organization from people managers to the employees and to the teams; how to improve the relationships between team leads and their team members; how to improve cooperation among teams in terms of effective communication; giving complex feedback.

Trainer: Lukáš Krupka

Duration: 2 days

Price: 14.500 CZK excluding VAT (refreshment is included in the price)

Language: Czech (in-house training can be in English)

20. 6. – 21. 6. 2024

Location: Prague


1. Introduction to the topic, its explanation and clarifying the purpose of exercises (models 70:20:10; comfort vs. stretch vs. panic zone – why do we do some of the exercises)

2. Basic theory– effective communication

• Self-introduction and Elevator pitch (30 seconds)

3. Basic theory–feedback methodology and the reasons for its getting / providing

• Feedback types, trying out giving a feedback: SAR/CAR, BAR, TRAIN, SBI, Sandwich, Johari

4. Employee moment 

• Pygmalion effect

5. Listening as the basis and pillar of a successful communication  

6. Text interpretation exercise  – differences in perception

7. Communication within teams / towards an individual  

a) Communication towards an employee (situational leadership basics)

b) Management of annual meeting work assessment  

c) Management of development debate 

d) Debate as a tool

8. 1-minute improvisation on business topic

9. MBTI methodology and case study – the impact on communication and team work

10. Conflict management

a) Conflict types

b) Thomas-Kilmann test

c) „Tough Discussions“ Exercise

11. Team meeting management – case study

You will receive within the training course:


a free book chosen by the trainer


certificate of completion


study materials


practical experience

E-mail us or call us. And don’t forget our social networks.  

Company data

agile academy s.r.o.

Husinecká 903/10
Praha 3 - Žižkov
130 00

mobile: +420 703 435 307
email: info@agileacademy.cz

IČ: 088 57 911
VAT ID: CZ08857911
DS: 23mndtn

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